Google Chrome Permission Settings
Permission settings will need to be set in the Google Chrome browser for camera, & microphone
To verify that SignalWire Work or SignalWire Events domain has access to the camera in Google Chrome:
From the Chrome menu, chose Preferences.
On the left menu, choose Privacy and Security.
Under Privacy and Security, choose Site Settings
Under Permissions, choose Camera. The browser address bar should now read: chrome://settings/content/camera
In the upper righFew readersSafari on iOS Permission Settings
Permission settings will need to be set in the Google Chrome browser for camera, & microphone.
To verify that SignalWire Work or SignalWire Events has the appropriate privileges for the camera in Safari on iOS:
Launch the Settings app
In the Settings app, scroll down to the Safari category and tap it.
In the Safari category scroll down to the Settings for Websites section.
In the Settings for the Websites section, tap Camera. Verify that Ask is selected.Few readersUpdate MacOS Permission Settings for Microphone, Camera, and Screen Recording
To use SignalWire Work or SignalWire Events on a MacOS system, there are certain settings that need to be modified.
On the MacOS system, Navigate to System Preferences Security & Privacy Privacy.
On the left side tab, the privacy settings for Camera, Microphone, and Screen Recording will need to be enabled for the chosen web browser (Chrome, Firefox, etc.). Additionally, be sure to navigate to the security and privacy settings of the chosen browser to make sure that Camera and MicrFew readersFirefox Permission Settings
Permission settings will need to be set in the Firefox browser for camera, & microphone
To verify that SignalWire Work or SignalWire Events domain has access to the camera in Firefox:
From the Firefox menu, chose Preferences.
On the left menu, choose Privacy and Security. The browser address bar will display: about:preferencesprivacy
Under Privacy and Security, scroll down to the Permissions section.
On the entry for Camera, choose Settings...
Verify thFew readersMicrosoft Edge Permission Settings
Permission settings will need to be set in the Edge browser for camera, & microphone
To verify that the SignalWire domain has access to the camera in Edge:
From the Edge menu (three horizontal dots at top right corner of window), chose Settings.
Choose Site Permissions from the left hand side.
Select Camera. The browser address bar should now read: edge://settings/content/camera
Verify that Ask before accessing (recommended) is toggled on.
Verify that thFew readersOpera Permission Settings
Permission settings will need to be set in the Opera browser for camera, & microphone
To verify that SignalWire Work or SignalWire Events domain has access to the camera in Opera:
From the Opera menu, chose Go to full browser settings.
Scroll down and choose Privacy and Security.
Under Privacy and Security, choose Site Settings.
Under Permissions, choose Camera. The browser address bar should now read: settings/content/camera
Verify that Ask before accesFew readersUsing AirPods with SignalWire Work and SignalWire Events
When using Apple AirPods with SignalWire Work or SignalWire Events you may experience metallic and distored audio quality (if power is lost or are deliberately turned off). This is because Apple doesn't refresh or load the next default audio input/output devices unless the browser is refreshed. A quick refresh of the browser will resolve the issue and reconnect to the call.Few readersUpdate Windows Permission Settings for Camera & Microphone
To use SignalWire Work or SignalWire Events on a Windows 10 system, there are certain settings that need to be modified.
On Windows 10, Navigate to Settings Privacy.
On the left side tab, scroll to App Permissions to access the privacy settings for Camera, and Microphone. Additionally, be sure to navigate to the security and privacy settings of the each browser to make sure that Camera and Microphone access are set to allowed.
Camera
Allow access to the camera on this deviFew readersHow to Share Whole Screen or Application in Google Chrome
Due to MacOS permission changes, SignalWire Work and SignalWire Events will not be able to share the whole screen or application in Google Chrome, it will only function in a Chrome tab. To resolve this, Google Chrome will need allow access to Screen Recording in MacOS System preferences:
Navigate to System Preferences Security & Privacy Privacy
Select Screen Recording on the left hand side
Make sure that the Google Chrome browser is visible and corresponding box is cheFew readersSafari Permission Settings (MacOS)
Permission settings will need to be set in the Safari browser for camera, microphone & screen sharing.
To set (or check) Website settings:
Safari Menu Preferences Websites icon Camera
Verify that the following settings are enabled/set:
Your SignalWire Work domain is listed with the entry of Ask
If your SignalWire Work domain is not yet listed, verify that When visiting other websites selection is set to Ask on the lower right of the Safari Preferences screen.Few readersHow to get help from SignalWire
To request help from SignalWire, click on the livesaver icon in the upper left corner of the screen.
The help panel will appear on the left hand side of the screen where you can search knowledge articles or start a text chat.Few readers