SignalWire Helpdesk

• English
• English (US)

Go to website

• How to Integrate Your SignalWire Space to Allow Inbound Calling and Inbound SMS

  SignalWire can be integrated with SignalWire Space to allow Inbound calls and SMS messaging. With this integration, the SignalWire room will be reachable by inbound SMS or inbound calling. Inbound SMS to this number will deliver the messages to the SignalWire room’s chat window. Inbound calling to this number will patch in the user’s audio to the room. To begin, purchase a phone number from within the SignalWire Space by clicking Phone Numbers from the menu on the left side. ![](httVery popular

• Live Streaming from YouTube to SignalWire Work

  SignalWire Work allows for streaming from YouTube, Twitch.tv, and Vimeo. In this article we will cover streaming to YouTube. There are 3 components that will be needed to accomplish streaming: Create the Live Stream from YouTube Stream YouTube Live from SignalWirePopular

• Rooms

  Like a physical office, SignalWire Work also has the concept of different rooms in its virtual office environments. In SignalWire Work, a room is where people gather. Most rooms are like physical conference rooms where people speak collaboratively in meetings. In addition, there are also concepts in rooms that are more like "open offices" where people choose to sit in the same place but are working independently. SignalWire Work features a capability called “Do not disturb” where people estabFew readers

• What are the user roles?

  SignalWire Works provides 3 different roles--guest, moderator, & administrator. Guests are any participants in SignalWire Work who join rooms either with no credentials, or in more secure systems with a guest PIN either specific to the room or global to all auto-created rooms. Moderators are participants in SignalWire Work who have been given privileges to control in-conference features, such as muting other participants, locking the door, or removing other participants from rooms. ModFew readers

• How to create a header or footer on the Home Screen of SignalWire Work

  As an administrator of SignalWire, certain aspects of the Home Screen can be modified. To create a header or footer to be displayed on the Home Screen/Lobby: Navigate to the System Menu Click on System Settings Click Global ![](https://storage.crisp.chat/users/helpdesk/website/ffd38f09dfFew readers

• Setting up Karaoke with SignalWire Events

  With SignalWire Events a virtual Karaoke can be set up. Modify room settings for Karaoke Layout Click on the System Menu in the top right corner Click on System Settings Click Rooms and select the pencil icon to edit ![](https://storage.crisp.chat/users/helpdesk/website/Few readers

• How to login as an Administrator

  To login as a SignalWire Work administrator: Obtain the SignalWire Work domain and visit the following address in the Web Browser: If prompted, enter your name and e-mail address. Enter the administrator username and password provided. If this is the first time anyone from your organization is setting up the account. use the superuser account provided by SignalWire. ClicFew readers

• Overlay Images

  SignalWire Work Overlay Images — Advanced administrators only This technical documentation describes the settings used for advanced room configurations and user dial-ins to change behavior of SignalWire Work. The features described are subject to change without notice and are not recommended for most deployments. More than one setting may be chosen. Because overlay images work in layers, the settings allow you to customize the layer order for all overlay images. All images should be a PNG forFew readers

• How to transfer a user to another room (Administrator)

  Administrators can transfer users from one conference room to another, including private rooms. To transfer a user to another room: Click on the System menu to the top right of the screen Click Room Navigator From the Room Navigator menu, find the room to transfer the usFew readers

• How To Set A Guest Or Moderator Pin For A Work Room

  Pins help to secure SignalWire Work rooms and can be set globally for all rooms, only for specific rooms, or while in a room. Setting a PIN globally for all rooms: Navigate to the System Menu and click System Settings Select the Global option on the left hand side ![](httpFew readers

• Live Streaming from Vimeo to SignalWire Work

  SignalWire Work allows for streaming from YouTube, Twitch.tv, and Vimeo. In this article we will cover streaming to Vimeo. The below components will be needed to accomplish streaming: Create the Live Stream from Vimeo Stream Vimeo Live from SignalWireFew readers

• Tags & Flags (For Advanced Admin Users Only)

  Advanced SignalWire Work administrators are able to use tags & flags to customize the theme of the rooms they create. COMMONLY USED TAGS {cache=true} File will download to the local server the first time it plays. If the server restarts, the next time it plays it will download again. Possibly could play larger videos better. **{cache=true,abs_cFew readers

• Live Streaming from Twitch.tv to SignalWire Work

  SignalWire Work allows for streaming from YouTube, Twitch.tv, and Vimeo. In this article we will cover streaming to https://Twitch.tv The below components will be needed to accomplish streaming: Create the Live Stream from Twitch.tv [Stream Twitch.tv Live from SignalWire](#2-stream-twitch.tv-live-from-signalwiFew readers

• Sidebar Conversations

  Within SignalWire, Sidebar Conversations allow participants to have separate video chats with one or more participants in the room without navigating away. Starting a new Sidebar Conversation Navigate to the call controls near the bottom (bar) of the screen. Enter a Sidebar Name and choose the participants (those available will be any iFew readers

• SignalWire Work Administrator Guide

  Congratulations on your decision to embrace SignalWire, a new collaboration tool that goes beyond ordinary conferencing to new paradigms of remote work, enabling new applications for video communication, and even broadcast quality podcasting. What is an Administrator? Each role on SignalWire (User, Moderator, Room Manager, Room Moderator, and Administrator) has innate permissions within the system. Users are able to be granted more than one role or join with no role as a guest. AdministratVery popular

• User Types

  SignalWire offers 6 different user types in order for your administrative team to better organize which users have which permissions within an instance. User types can be granted by an administrator and users are able to be granted more than one user type; for example, one user can be both a moderator and an administrator. Guest Guests are users who don't need to log in and can enter SignalWire simply by entering their name and email address. Guests have the least permissions of the 6 uPopular

• System Settings: Users Tab

  The Users tab is where you can delegate SignalWire Work system administration to other users. Note that while administrators also have moderator privileges, these administrator accounts also have the ability to change system-level settings. For granting moderator privileges without system administration capabilities, you can issue moderator PINs for individual rooms. To add an administrative user: Click the plus (+) icon in the upper right of the list area. After the screen changes,Popular

• Configuring the Home Screen

  SignalWire Work allows for multiple conference rooms to be available to use at one time. Like in a physical office, these rooms can be used to collaborate with coworkers, work silently, or take meetings. The Home Screen allows visitors to see the activity in each room through room previews. Room previews show the name of the room, a list of who is currently participating, and a short video clip of the participants who are currently in the conference. Users can join rooms from the Room Preview oSome readers

• System Settings: Rooms

  Like a physical office, SignalWire Work also has the concept of different rooms in its virtual office environments. In SignalWire Work, a room is where people gather. Most rooms are like physical conference rooms where people speak collaboratively in meetings. In addition, there are also concepts in rooms that are more like "open offices" where people choose to sit in the same place but are working independently. SignalWire Work features a capability called “Do not disturb” where people estabVery popular

• Groups

  What is a Group on SignalWire? Groups are a way to sort users in order to make customizing your instance easier. Groups allow you to hide rooms, grant permissions, and grant User Types for a specific group of users. This feature is often used in an office setting to group departments together. In this way, the sales team can be granted moderator permissions in the sales rooms but not marketing rooms. As an administrator, you are able to create an edit groups. How to Create a GroupSome readers

• Inviting Users Into a Room

  When using SignalWire Work, you may want to invite other users into your room, whether it be a coworker or an outside business partner. To do this, click Invite in the top left corner of the screen to open three different options. Invite Invite participants by calling them You can invite participants into a room by entering their phone numbers, SIP addresses, or their SignalWiSome readers

• Calling participants using the Dialer

  Administrators can call other administrators directly from the dialer by dialing @ followed by the name of the user they are trying to contact. For example, an administrator would enter "@Abbi" to call Abbi. Calling usernames will only work if that user is: currently logged onto SignalWire Work in a room or waiting on the Home Screen When called by username, users will hear the sound of a telephone ringing and see a notification that you are calling them. They will be given the option toSome readers

• Integration with your SignalWire space

  Integrating SignalWire Work with your SignalWire space will enable SignalWire Work to take advantage of telephone voice and SMS. Voice initiate automatic dial-outs to users to when the first participant enters a room initiate on-demand dial-outs to invite users to rooms direct inbound calls directly into rooms SMS initiate automatic notifications via SMS when participants enter rooms initiate on-demand SMS invitations to conferences direct inbound SMS messages to the text cSome readers

• Security Models

  SignalWire Work enables security at multiple levels. Conference access In general, most SignalWire Work room access is governed by room name and PIN. Administrators can assign each predefined room its own unique set of PINs to be used distinctly to identify moderators from guests, or to simply assign guest PINs to each room with no moderators. SignalWire Work can be set up to "auto create" rooms to allow guests and moderators to create new rooms on-the-fly. For auto-created rooms, adminisSome readers

• Deployment Scenarios

  Administrators can combine the features of SignalWire Work across a spectrum of deployment scenarios from completely open and ad hoc to very curated, with many choices in between. Open Ad Hoc Collaboration At one end of the spectrum, system administrators can choose to run a completely open SignalWire Work deployment, requiring minimal administration. In the most open model, system administrators can choose to simply let any users choose any vanity room names and enable the system to “autoSome readers

• Administrator login

  To login as an administrator or moderator: Get your SignalWire Work domain and visit the following address in your Web browser: https:// {your-SignalWire-Work-domain} /#/admin Click "Join as Registered User" Enter the administrator username and password you were provided. If this is the first time anyone from your organization is setting up your account, use the superuser account provided to you by SignalWire. Click Login. ![Login](https://storage.crisp.chat/users/helpdesk/websiteSome readers

• System Settings: Global Tab

  The Global tab is where you configure the following elements: Auto-created rooms Home Screen Integration your SignalWire space Auto-Create Rooms Determines whether SignalWire Work will create a room when dialed by name or whether rooms must be preconfigured in the Rooms tab. This setting plays a key role in the security model in use. When enabled, it facilitates a more open deployment scenario. When disabled, it facilitates a more curated deployment scenario. Customizations fSome readers

• Uploading ClipEEze to SignalWire Work

  ClipEEze are short audio or video media clips played during a conference by moderators (and, when enabled, guests) to highlight, accentuate, or applaud statements or events during a conference. Typically, these media clips may reinforce company slogans or corporate culture. Examples of times to use ClipEEze: welcoming everyone to a meeting expression of a good idea applause during a statement of recognition to lighten up an otherwise dark moment to pull back up to a higher level dSome readers

• Retrieving Recordings on SignalWire Work

  When files are locally recorded on SignalWire Work, they can be retrieved in the System Settings under the Recordings tab. Files are sorted by the name or number of the room the video was recorded in. Each .mp4 file has a timestamp underneath it and a date (yyyy-mm-dd) to show when it was originally recorded. To download a recording: Click the arrow icon to the right of the .mp4 file. This will open a new tab that will ask you to log in with your SignalWire Work username andSome readers

• How to download SignalWire Recordings

  As a SignalWire moderator & administrator, sessions can be recorded and then downloaded in .mp4 format. To download a recording: Click on the System Menu in the top right corner Click on System Settings Click on Recordings. There will be a listing of all recordings for eSome readers

• Sending System Alert Messages (Intercom)

  As an administrator, you can send audio alerts to all rooms simultaneously. Use cases for this intercom feature include: Emergencies affecting one or more office locations Outages of critical internal services Reminding employees of the start of a company meeting or event To send a system alert using the intercom feature: Ensure you are logged in an administrator. Guest users cannot send system alerts using the intercom feature. In the Lobby (home page), locate the Room Name fiSome readers