SignalWire Helpdesk
  • English
  • English (US)
Go to website
Back
Articles on:Troubleshooting
Help to prepare for and respond to any issues that may arise.

Categories

  • User
  • Moderator
  • Administrator
  • Troubleshooting
  • Update MacOS Permission Settings for Microphone, Camera, and Screen Recording
    Information for how to update permission settings in MacOS for SignalWork to be used effectivelyVery popular
  • Update Windows Permission Settings for Camera & Microphone
    To use SignalWire Work or SignalWire Events on a Windows 10 system, there are certain settings that need to be modified. On Windows 10, Navigate to Settings > Privacy. On the left side tab, scroll to App Permissions to access the privacy settings for Camera, and Microphone. Additionally, be sure to navigate to the security and privacy settings of the each browser to make sure that Camera and Microphone access are set to allowed. Camera **Allow access to the camera on thiVery popular
  • Google Chrome Permission Settings
    Permission settings will need to be set in the Google Chrome browser for camera, & microphone To verify that SignalWire Work or SignalWire Events domain has access to the camera in Google Chrome: From the Chrome menu, chose Preferences. On the left menu, choose Privacy and Security. Under Privacy and Security, choose Site Settings Under Permissions, choose Camera. The browser address bar should now read: chrome://settings/content/camera In the upper righ SearchSome readers
  • How to Share Whole Screen or Application in Google Chrome
    Due to MacOS permission changes, SignalWire Work and SignalWire Events will not be able to share the whole screen or application in Google Chrome, it will only function in a Chrome tab. To resolve this, Google Chrome will need allow access to Screen Recording in MacOS System preferences: Navigate to System Preferences > Security & Privacy > Privacy Select Screen Recording on the left hand side Make sure that the Google Chrome browser is visible and corresponding box is checked !Few readers
  • Safari Permission Settings (MacOS)
    Permission settings will need to be set in the Safari browser for camera, microphone & screen sharing. To set (or check) Website settings: Safari Menu > Preferences > Websites icon > Camera Verify that the following settings are enabled/set: Your SignalWire Work domain is listed with the entry of Ask If your SignalWire Work domain is not yet listed, verify that When visiting other websites selection is set to Ask on the lower right of the Safari Preferences screen.Few readers
  • Webcam Anti-Virus Issues
    When using SignalWire work in Chrome, you may experience being denied. Your system's anti-virus could be blocking devices and software from accessing the internet. Access settings for the anti-virus software will need to be modified to stop blocking the webcam. Use one of the links below according to your anti-virus software to update the settings: [McAfee for Windows](https://service.mcafee.com/webcenter/portal/oracle/webcenter/page/scopedMD/s55728c97_466d_4ddb_952d_05484ea932c6/Page29.jFew readers
  • Safari on iOS Permission Settings
    Permission settings will need to be set in the Google Chrome browser for camera, & microphone. To verify that SignalWire Work or SignalWire Events has the appropriate privileges for the camera in Safari on iOS: Launch the Settings app In the Settings app, scroll down to the Safari category and tap it. In the Safari category scroll down to the Settings for Websites section. In the Settings for the Websites section, tap Camera. Verify that Ask is selected. ![](Few readers
  • Using AirPods with SignalWire Work and SignalWire Events
    When using Apple AirPods with SignalWire Work or SignalWire Events you may experience metallic and distored audio quality (if power is lost or are deliberately turned off). This is because Apple doesn't refresh or load the next default audio input/output devices unless the browser is refreshed. A quick refresh of the browser will resolve the issue and reconnect to the call.Few readers
  • Reset SignalWire Work Password
    To reset SignalWire Work password: Click on Forgot Password? on the Login screen. Provide the email address (used as the username) and click Reset Password to send out an email. ![](https://storage.crisp.chat/uFew readers
  • Opera Permission Settings
    Permission settings will need to be set in the Opera browser for camera, & microphone To verify that SignalWire Work or SignalWire Events domain has access to the camera in Opera: From the Opera menu, chose Go to full browser settings. Scroll down and choose Privacy and Security. Under Privacy and Security, choose Site Settings. Under Permissions, choose Camera. The browser address bar should now read: settings/content/camera Verify that **Ask before accessing (rFew readers
  • Update SignalWire Work Version
    As SignalWire Work updates are released, it will be necessary to make sure the right version is being used to take advantage of all features. To make sure SignalWire Work is updated to the latest version, perform the following: Browsers on Windows Ctrl + F5 Safari Shift + click the Reload toolbar button Chrome and Firefox for Mac Cmd + Shift + RFew readers
  • Microsoft Edge Permission Settings
    Permission settings will need to be set in the Edge browser for camera, & microphone To verify that the SignalWire domain has access to the camera in Edge: From the Edge menu (three horizontal dots at top right corner of window), chose Settings. Choose Site Permissions from the left hand side. Select Camera. The browser address bar should now read: edge://settings/content/camera Verify that Ask before accessing (recommended) is toggled on. Verify that the SignalWireFew readers
  • Firefox Permission Settings
    Permission settings will need to be set in the Firefox browser for camera, & microphone To verify that SignalWire Work or SignalWire Events domain has access to the camera in Firefox: From the Firefox menu, chose Preferences. On the left menu, choose Privacy and Security. The browser address bar will display: about:preferences#privacy Under Privacy and Security, scroll down to the Permissions section. On the entry for Camera, choose Settings... Verify that SFew readers
  • Screen Sharing Looping
    When sharing your screen in SignalWire work using certain browsers, using Your Entire Screen option can result in an inception look or a looping affect of your screen. This occurs when you share a screen that displays what you plan on sharing it will show itself, like holding two mirrors againFew readers
  • SignalWire Work Troubleshooting Guide
    Guide for troubleshooting issues with SignalWire WorkPopular
  • How to get help from SignalWire
    To request help from SignalWire, click on the livesaver icon in the upper left corner of the screen. The help panel will appear on the left hand side of the screen where you can search knowledge articles or start a text chat.Few readers
  • Resolving SignalWire Issues
    To address any issues with SignalWire Work such as the following: frozen screen video out of sync with audio video not appearing no audio Log out and log back into SignalWire Work to resolve. If issues persists, please reach out to SignalWire for further assistance. Navigate to Systems Settings Click on Logout ![](https://storage.crisp.chat/users/helpdesk/website/ffd38f09dfca3000/loSome readers

Not finding what you are looking for?

Chat with us or send us an email.

  • Chat with us

© 2021 SignalWire Helpdesk

We run on Crisp Knowledge.