Question 1

Video Layouts

Accepted Answer

SignalWire Work allows the moderator to choose the most appropriate video layout for the room type. SignalWire is in real time, therefore layouts are in the same arrangement for every participant in the conference.

Below are some descriptions of the video layouts available in SignalWire Work:

Highlight 1 Speaker - Automatically enlarges video of the participant that is actively speaking while surrounded by the other participants' smaller videos. The layout role can be set to "Guest 1" to lock a user into the Active Speaker position.

Grid - lines up participants equally across room (a la The Brady Brunch) The Grid layout is automatic and does not require a role to be set.

Watch Party - Can be used when jointly watching an MP4 file or YouTube URL played into the conference, or to put focus on a screen share or presenter. The layout role can be set to "Main Content" to lock a user or video into the Watch Party position.

Question 2

Calling participants using the Dialer

Accepted Answer

Administrators can call other administrators directly from the dialer by dialing @ followed by the name of the user they are trying to contact. For example, an administrator would enter "@Abbi" to call Abbi.

Calling usernames will only work if that user is:

currently logged onto SignalWire Work
in a room or waiting on the Home Screen

When called by username, users will hear the sound of a telephone ringing and see a notification that you are calling them. They will be given the option to accept or decline. If the user accepts, SignalWire Work will automatically create a new room by the name of that user.

Calling users by username will create a direct 1:1 call that behaves differently than a conference room. The call will not be previewed on the Home Screen and there are different controls displayed on the Main Menu.

Transfer
Click the arrow icon in the Main Menu to transfer to a different number or a conference. Click the "attended transfer" check box to place the call on hold before you make a transfer. Attended transfers are helpful in use cases where you need time to quickly catch a coworker up to date on a case before sending a customer their way.

Dialer Pad
The dialer icon will open up a number pad which can be used on calls that require you to enter digits, for example, IVR's that require you to enter a number to move on to the next prompt.

Hold
Click the pause icon to put the call on hold; clicking it again will take

Question 3

How to access Video Layouts

Accepted Answer

SignalWire allows moderators to choose the most appropriate video layout for the room or conference type. To access the video layouts as a moderator:

Click on More

Click on Video Layout. The Canvas Layout, Video Quality, Layout Mode, Motion Quality and Motion Quality Inbound can be changed.

By clicking on the drop-down menu for Canvas Layout, all possible layouts will be available.

Click on the X in the top right corner to close and go back to room after selecting layout (and any other options)

Question 4

SignalWire Work Administrator Guide

Accepted Answer

Congratulations on your decision to embrace SignalWire, a new collaboration tool that goes beyond ordinary conferencing to new paradigms of remote work, enabling new applications for video communication, and even broadcast quality podcasting.

What is an Administrator?

Each role on SignalWire (User, Moderator, Room Manager, Room Moderator, and Administrator) has innate permissions within the system. Users are able to be granted more than one role or join with no role as a guest. Administrators are able to make global changes like creating new users and rooms, granting roles, configuring room settings, and more. Administrators are not able to use in-room Moderator controls unless they are also granted the role of Moderator. This guide includes the following topics:

User Types
Creating Users
Granting Roles
Configuring the Home Screen
Creating Rooms
Creating Groups
Inviting Users Into a Room
Calling participants using the Dialer
Integrations
Security models
Deployment scenarios
Administrator login
Global tab
Users tab
Rooms tab
ClipEEze tab
Recordings tab
Sending system alert messages (intercom)

Before You Get Started

To best utilize this guide, it is helpful to have handy the following:

Your SignalWire Work domain (e.g., demo.cantina.video)
Your administrator credentials (username / password) to authenticate.

Question 5

Sending System Alert Messages (Intercom)

Accepted Answer

As an administrator, you can send audio alerts to all rooms simultaneously. Use cases for this intercom feature include:

Emergencies affecting one or more office locations
Outages of critical internal services
Reminding employees of the start of a company meeting or event

To send a system alert using the intercom feature:

Ensure you are logged in an administrator. Guest users cannot send system alerts using the intercom feature.
From the dialer, enter "intercom" (instead of a normal room name).
Once you enter the intercom function, click the keypad icon
When prompted, be prepared to speak your message and press #. You will be given the option to press 1 to send the recording, 2 to review it, or 3 to rerecord it.
Once you press 1, the message will be broadcast, along with an alert tone, to all rooms with active participants — except those rooms where the moderator has set "avoid interruptions" from the Rooms tab in the Settings submenu.

Question 6

System Settings: Users Tab

Accepted Answer

The Users tab is where you can delegate SignalWire Work system administration to other users.

Note that while administrators also have moderator privileges, these administrator accounts also have the ability to change system-level settings.

For granting moderator privileges without system administration capabilities, you can issue moderator PINs for individual rooms.

To add an administrative user:

Click the plus (+) icon in the upper right of the list area.
After the screen changes, enter a username and password.
Click Save.

To change the password for an existing administrative user:

Click the pencil (✎) to the right of the user to modify.
After the screen changes, enter a username and password.
Click Save.

To delete an administrative user.

Click the trash can icon (🗑) to the right of the user to remove.
To verify deletion, hover your mouse over the message "Are you sure?" and click it.

User Detail

Username

Shows the current username of that user. Administrators are able to edit this.

Password

Administrators can enter a new password for the user.

Name

Name of the user. This will automatically be displayed in the banner text (or lower thirds) when in a room.

Email

Email of the user. This will automatically be displayed in the banner text (or lower thirds) when in a room.

Phone

Phone number th

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