Question 1

Dynamic Video Layouts

Accepted Answer

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Question 2

Complete User Guide

Accepted Answer

Welcome to SignalWire! We’re excited to have you onboard. This is a quick reference guide with instructions on how to use SignalWire. Note: If you are a moderator or a Room Manager you will have additional controls than mentioned in this guide.

Section 1: How to get started
Section 2: All things room
Section 3: In-room features
Section 4: Advanced in-room features
Section 5: Get help

Section 1: How to get started

Refer to this section if you need help signing in and/or joining a room.

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Click on the invite link to join the meeting.
Enter your name as you wish it to appear during the conference and your email address and click “Join”

You will be asked for the system to allow use of your audio and video.

On an Apple Mac it will pop up a window asking permission. Click “Allow” and “Continue”

The system will then ask you to choose the camera, microphone, and speaker. Close and save preferences.

Once on the main page click the “Join” button on any room to enter.

![](https://storage.crisp.chat/users/helpdesk/website/ffd38f09dfc

Question 3

SignalWire Work User Guide

Accepted Answer

Welcome to SignalWire Work, designed for this modern era of remote work and collaboration at distance. As with other familiar collaboration tools, SignalWire Work provides video conferencing, audio conferencing, screen sharing, and text chat. However, unlike other conferencing systems, SignalWire Work features innovative capabilities around remote work, virtual office, and even podcasting.

With SignalWire Work, there is no separate client software to install, and you can work from any desktop, laptop, or mobile device with a modern Web browser. In addition, client-side system requirements are kept to a minimum, as SignalWire Work does all the "heavy lifting" in the cloud.

SignalWire Work can be used from any modern Web browser that supports the WebRTC standard, including Google Chrome, Firefox, Safari, and Microsoft Edge.

What is a Guest?

Guests are users who don't need to log in and can enter SignalWire simply by entering their name and email address. Guests have the least permissions of the 6 user types. Guests are able to use basic functionalities such as audio and video muting, using the chat, switching rooms in the room navigator. Guests are only able to screen share when given access by a moderator.

What is a Registered User?

Registered users have a designated login and password on their SignalWire instance and are able to be put into groups. Registered Users have the same permissions as guests, plus screen sharing. This User Type can log in by clicking "

Question 4

Update MacOS Permission Settings for Microphone, Camera, and Screen Recording

Accepted Answer

To use SignalWire Work or SignalWire Events on a MacOS system, there are certain settings that need to be modified.

On the MacOS system, Navigate to System Preferences > Security & Privacy > Privacy.

On the left side tab, the privacy settings for Camera, Microphone, and Screen Recording will need to be enabled for the chosen web browser (Chrome, Firefox, etc.). Additionally, be sure to navigate to the security and privacy settings of the chosen browser to make sure that Camera and Microphone access are set to allowed.

Camera - check the corresponding box for the browser to allow access to the camera

Microphone - check the corresponding box for the browser to allow access to the microphone

Screen Recording - check the corresponding box for the browser to allow access for recording the contents of the screen

screen recording

Please note that the lock will need to be clicked to make the necessary changes and then clicked again to make the changes effective.

Question 5

Potential networking issue - prioritizing audio over video

Accepted Answer

When SignalWire detects a temporary degradation in network quality it will prioritize audio over video to ensure that you remain connected and can continue communicating.

What causes a temporary degradation in network quality?

Any number of issues can result in temporary degradation in network quality. Some of these issues are

Lowered Quality of Service from your network provider

Most network providers connect to the nearest Internet Point of Presence via shared optical and/or copper lines. In other words, your last mile bandwidth to the internet is shared between you and your neighbors. Most networking providers use technologies to provide you a high Quality of Service (QoS) but a burst of networking activity from your neighbor can reduce your bandwidth or increase your jitter temporarily. This is a short lived problem as your networking providers' routing equipment will automatically adjust and restore your high bandwidth connection.

Other applications in your location or your computer are consuming more networking traffic

If someone else that is on the same network (either in your house or office) is streaming a HD movie, or if an application is starting to do a cloud-based backup (e.g. sending files to Apple's iCloud, Microsoft Office 365 or Google Drive) then your connection to SignalWire will suffer.

Distance from a WiFi access point

If you are more than 75 feet from a WiFi access point then your connection can suffer.

If the problem is caused by re

Question 6

System Settings: Rooms

Accepted Answer

Like a physical office, SignalWire Work also has the concept of different rooms in its virtual office environments.

In SignalWire Work, a room is where people gather. Most rooms are like physical conference rooms where people speak collaboratively in meetings.

In addition, there are also concepts in rooms that are more like "open offices" where people choose to sit in the same place but are working independently. SignalWire Work features a capability called “Do not disturb” where people establish their presence in the room, but cannot hear or be heard unless they want to join in or if someone “knocks” on their screen.

There are also room types, which include studios for podcasts, or even fun spaces where people can watch videos together at a distance.

Like a physical room, room moderators can "lock the door," preventing other participants from entering. Similarly, room moderators can set a PIN to restrict entry.

In SignalWire Work, rooms can have a name or even an extension number for easy telephone dial-ins.

Just like a physical office, some rooms can be made visible to others. For example, during an "open house," it might be useful to direct external visitors to certain meetings by advertising those rooms on the Home Screen.

How to Create Rooms

Click System Menu
Click System Settings
Click the Rooms tab
Click the + icon in the Room List Header

Basic Information

Room Name - Name that users enter in the Dialer and that can be accessed via URL.

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