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How to use SignalWire Work as a User
Complete User Guide
Welcome to SignalWire! We’re excited to have you onboard. This is a quick reference guide with instructions on how to use SignalWire. Note: If you are a moderator or a Room Manager you will have additional controls than mentioned in this guide. Section 1: How to get started Section 2: All things room Section 3: In-room features Section 4: Advanced in-room features Section 5: Get help Section 1: How to get started Refer to this section if you need help signing in and/or joining
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Potential networking issue - prioritizing audio over video
When SignalWire detects a temporary degradation in network quality it will prioritize audio over video to ensure that you remain connected and can continue communicating. What causes a temporary degradation in network quality? Any number of issues can result in temporary degradation in network quality. Some of these issues are Lowered Quality of Service from your network provider Most network providers connect to the nearest Internet Point of Presence via shared optical and/or copper li
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Joining a room for the first time
To join a SignalWire room for the first time, a participant may have been given one or more of the following: SignalWire domain and room name Domain: abcd.sw.work Room name: example-room Full SignalWire room URL https://abcd.sw.work/ Telephone number for voice only participants Guest PIN Moderator PIN Administrator user name and password To join SignalWire for the first t
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Guide to add filters and virtual backgrounds
Yet another advantage of working from home is the ability to change your virtual background and play around with filters to have a cinematic B&W look, clear skin with no imperfections, party glasses, and many more effects. This guide shows you how to add these to your video in SignalWire. _DISCLAIMER: _ Snap Camera is a third-party product. SignalWire does not provide any warranty or support for Snap Camera. Setup To enable the filters, download Snap Camera to your device by following th
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SignalWire Home Screen
SignalWire allows for multiple conference rooms to be available to use at one time. Like in a physical office, these rooms are often used to collaborate with coworkers, work silently, or host networking events. The Home Screen allows visitors to see the activity in each room through room previews. Room previews show the name of the room, a list of who is currently participating, and a short video clip of the participants who are currently in the conference. Conferences can be joined from th
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Using Push to Talk
In a SignalWire meeting, a participant may be attending from a noisy environment and will have to constantly mute and unmute themselves to avoid disturbing the other participants. To avoid constantly muting and unmuting, the Push to Talk feature can be used instead. To enable Push to Talk while in a Room, navigate to the Main Menu and select the arrow (triangle) next to Mute. In the menu that appears, Enable Push to Talk by toggling the option to On ![](https://storage.crisp.cha
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SignalWire Room Keyboard Shortcuts
Keyboard shortcuts that can be used while in a SignalWire Room
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Screen Sharing
How to screen share, browser permissions, user permissions, How to avoid the infinite loop, selecting which things to share, how to stop sharing.
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How to Raise Your Hand
SignalWire allows participants to raise their hands virtually while also visually scanning the room for other participants that have their hands raised. To raise your hand as a User: From the Main Menu click the Raise Hand icon The option will change to Lower Hand so click it again to Lower ![](https://storage.crisp.chat/users/helpdesk/website/ffd38f09dfca3000/lowerhand_95jnh2.p
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How to mute and unmute audio and video
Both microphone and video can be toggled off and on to mute audio and video feeds. Microphone is on; click to mute Microphone is off/muted; click to unmute Video camera is on; click to mute Video camera is off/
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What is Gravatar and how to use it with SignalWire
SignalWire uses gravatar.com to display a custom image when you mute your video feed during a conference. Navigate to gravatar.com, sign up for an account and use the email address that will be displayed in SignalWire Work to set up the avatar.
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What is the function of Low Bitrate Mode?
Low Bitrate Mode forces the optimization algorithms to assume low bandwidth rather than dynamically attempting to take what it detects is available. These optimization algorithms can sometimes produce unsatisfactory results when Internet connections are unstable. This function can be accessed by Click Stop Video carrot Low Bitrate Mode can then be toggled off and on ![](https://sto
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How to join another room
In SignalWire, users can join rooms directly from the Room Navigator while in a room instead of having to return to the Home Screen. To join to another room: Click on the System Menu at the top right of the screen Click Room Navigator Find the room that you'd like to join fr
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How to leave a conference
To leave a conference, click on LEAVE ROOM on the Main menu.
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Using Text Chat
Description of text chat, how to use it, how to open & close
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How to use Do Not Disturb
The SignalWire Work Do not disturb feature allows participants to establish their presence as well as their immediate availability for collaboration if required, but allows them stay focused on their work rather than in constant side-chatter. The concept is that individual users can simultaneously "mute" and "deafen" their feeds, so they cannot be heard, nor can they hear anyone else. Participants with Do not disturb enabled are depicted with a red border around their participant panels, a
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Changing Devices
How to change a device as a user if a camera needs to changed or if switching from computer or camera microphone to bluetooth
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How to hide SignalWire Banner
By default, SignalWire displays a banner containing the name and email address initially provided upon joining a room. This banner can be hidden if you do not want to share this information or you’d just like a more complete video feed. To hide the banner: From the Main Menu select the (arrow/triangle) drop-down menu for Stop Video 
With the advent of modern collaboration applications, such as G Suite and Microsoft 365, multiple people often simultaneously review and edit documents in real-time. For a better conferencing experience in these situations, you can“float” a smaller version of the SignalWire window on your desktop, enabling you to maintain face-to-face contact with your collaborators while immersed in G Suite or Office 365 editing sessions. This feature is called "Picture in Picture" in SignalWire. To turn on P
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Closed Captioning
SignalWire doesn't currently have a feature for closed captioning or subtitles with conferences. However, if using SignalWire Chrome or viewing a SignalWire stream via YouTube, you can make use of their closed captioning features. Google Chrome Google Chrome has a Live Caption feature that can be enable in the Settings. Open Chrome browser and type chrome://settings/accessibility in the URL bar  will be able to log into SignalWire with a valid email address and password. SignalWire also allows for Signle Sign-on (SSO) with Google or Azure AD. If using an email address associated with SSO (Google or Azure AD), the user will be redirected to Google or Azure AD to complete login instead of the SignalWire login. [Google](https://support.google.com/accoun
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Screen Resolution
Zooming too far in or out in your browser could push certain elements and features of SignalWire Work out of frame. Zooming back in or out, or resetting the zoom settings back to default can resolve this. Chrome Click the menu button in the top right corner. Next to Zoom, choose the option you'd like: ![](https://storage.crisp.chat/users/helpdesk/website/ffd38f09dfca3000/chromezoomoptio
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How to silence the video on-hold playlist
By default, the first participant to join a SignalWire Work room is greeted with prerecorded video on-hold playlist. If distracted by the on-hold playlist while waiting for other participants to arrive, the playlist can be silenced from right on the screen.
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